I’m a Happiness (Support) Engineer, Payments Specialist, and Zendesk Administrator who focuses on merchant satisfaction and keeps e-commerce operations running smoothly — from resolving complex customer escalations to building the workflows and infrastructure that provide a smoother merchant support experience.

I work primarily with WordPress & WooCommerce, managing everything from platform stability to support tooling. Previously across Shopify ecosystems. On the systems side, I handle user roles, identity & access management, and the operational glue that holds teams together.

Outside of work I follow finance, tech, and AI fields closely — particularly how automation and intelligent tooling can transform how support and ops teams work within the e-commerce industry.